Refund Policy

Cancelling

You can cancel Starter at any time from your account page. No email, no phone call, no retention questions.

Cancelling stops the next payment. Your access continues until the end of the period you have already paid for, so cancelling on day 2 still leaves you the rest of that month.

Refunds

First payment

If Signalward is not what you expected, write to us within 14 days of your first payment and we will refund it in full. You do not have to give a reason. This applies to both paid plans, the $5 monthly and the $30 six-month.

Later payments

Renewal payments after the first are not normally refunded, because you can cancel at any time and the free tier lets you judge the service before paying. We will still refund a renewal where:

• you were charged after cancelling;
• you were charged twice for the same period;
• the service was unavailable for a sustained period during that billing period;
• the charge was not authorised by you.

If we stop the service

If we discontinue the paid service, we refund the unused part of what you have paid.

How to ask

Write to [email protected] from the email address on the account, and say what you would like refunded. We aim to reply within 2 business days and to process approved refunds within 5-10 business days.

Refunds go back to the original payment method. How quickly it appears is up to your bank.

Before you raise a chargeback

If something has gone wrong with a payment, please contact us first. We would rather fix it directly and quickly. Raising a chargeback without contacting us may result in the account being closed while the bank investigates.

Your legal rights

This policy sits alongside your rights under consumer law; it does not replace them.